Shipping & Delivery Policy
Overview
SPJ Publication Pvt. Ltd. aims to provide timely, secure, and transparent delivery of physical products. This policy applies to books, printed materials, and other tangible products. Digital products are delivered electronically and are not subject to physical shipping charges or delivery timelines.
Order Processing & Delivery
Item | Details |
|---|---|
Order Processing | 3–5 business days |
Standard Delivery | 10–15 calendar days from order placement |
Express Delivery | Available for selected locations at additional cost |
Domestic Shipping | All serviceable locations across India |
International Shipping | Available on request; charges and timelines vary |
Address Requirement | Complete address, PIN code, and valid contact number required |
Shipping Locations and Coverage
Category | Details |
|---|---|
Domestic Shipping | Available to all serviceable locations across India. |
International Shipping | Available on request; charges and delivery times vary by destination and courier service. |
Shipping Address | Customers must provide a complete and accurate address, PIN code, and valid contact number. |
Incorrect Address | Incomplete or incorrect details may cause delivery delays or return of the shipment to SPJ Publication. |
Important: Customers are responsible for ensuring that all shipping information provided at the time of ordering is complete and accurate.
Shipping Charges and Courier Partners
Shipping charges, where applicable, are transparently communicated at checkout before payment completion. SPJ Publication partners with reliable courier and postal service providers to ensure safe handling and timely delivery of shipments. All shipping charges are displayed clearly during checkout before payment confirmation. There are no hidden charges. Delivery timelines are estimates and may be affected by external factors such as:
Courier service disruptions or operational delays
Peak holiday periods with increased shipping volumes
Adverse weather conditions affecting transportation
Other logistical challenges beyond our control
Customers are advised to monitor shipment progress using the tracking details provided upon dispatch.
Order Tracking and Delivery Attempts
Item | Details |
|---|---|
Tracking Details | Tracking number and link will be sent by email or SMS after dispatch. |
Email Notification | Shipment tracking details sent to the registered email address. |
SMS Updates | Delivery status updates may be provided via SMS. |
Live Tracking | Customers can monitor shipment status using the tracking link. |
Failed Delivery Attempts
If delivery attempts fail due to incorrect address details, recipient unavailability, or repeated unsuccessful delivery attempts, the shipment may be returned to SPJ Publication. Common reasons for delivery failure include:
Incorrect or incomplete delivery address provided
Recipient unavailable at the delivery location
Premises locked or inaccessible to courier personnel
Refusal to accept delivery without valid reason
Re-dispatch Charges: Re-dispatch of returned shipments may be subject to additional shipping charges borne by the customer. Please ensure availability at the delivery address to avoid such charges.
Lost Shipments
In the event a shipment is confirmed as lost in transit by the courier partner, SPJ Publication will initiate a replacement shipment at no additional cost to the customer. We work closely with our courier partners to minimize such occurrences.
Delays and Force Majeure
While SPJ Publication strives to meet all stated delivery timelines, delays may occur due to circumstances beyond our reasonable control. These may include:
Courier Operational Issues: Service disruptions, staffing shortages, or technical problems with courier systems
Customs Delays: For international shipments, customs clearance procedures may cause unexpected delays
Strikes and Labour Disputes: Industrial action affecting courier or postal services
Natural Disasters: Floods, earthquakes, cyclones, or other natural calamities disrupting logistics
Government Restrictions: Lockdowns, curfews, or other regulatory measures affecting movement of goods
Force Majeure Events: Any unforeseeable circumstances preventing normal business operations
In case of significant delays, customers will be informed promptly via email or phone. We appreciate your patience and understanding in such situations. Customers are responsible for ensuring availability at the delivery address to facilitate successful delivery. We recommend:
Providing a delivery address where someone is regularly available
Keeping your contact number active and reachable
Monitoring tracking updates regularly
Coordinating with the courier for convenient delivery times if needed
Important Notes
Item | Details |
|---|---|
Delivery Time | Timelines are estimates and may vary by location and external factors. |
Incorrect Address | SPJ Publication is not responsible for delays caused by incorrect or incomplete customer information. |
Package Damage | Customers should inspect packages upon delivery and report any damage promptly. |
Signature | A signature may be required as proof of delivery. |
Bulk Orders | Special shipping arrangements may apply to bulk or institutional orders. |
Digital Products | eBooks and electronic journals are delivered electronically and are not subject to physical shipping policies. |
Need Help?
For assistance with shipping, delivery, or order tracking:
Email: support@spjpublication.com
Phone: 8010522360
Hours: Monday–Friday: 9:00 AM–7:00 PM | Saturday: 9:00 AM–5:00 PM
Policy Updates
SPJ Publication may update this Shipping & Delivery Policy to reflect operational, regulatory, or service changes. Updated versions will be published on the website with the effective date. By placing an order, customers acknowledge and agree to the terms of this policy.
Related Policies: Returns & Refunds Policy | Privacy Policy | Terms & Conditions