Refund & Cancellation Policy
Overview
This Returns & Refunds Policy outlines the terms and conditions under which SPJ PUBLICATION PVT. LTD. ("we," "us," or "our") accepts returns and processes refunds for products and services purchased through our website. We are committed to ensuring customer satisfaction while maintaining fair and transparent business practices.
Order Cancellation Policy
SPJ Publication offers customers the option to cancel orders for printed books or other physical products within five (5) calendar days from the date of delivery, or from the date a third party, other than the shipping carrier, takes possession of the goods on your behalf. To initiate a cancellation, customers must submit a written request via email to return@spjpublication.com, including the relevant order number and contact information. Upon receipt of your cancellation request, we will provide confirmation and instructions on the next steps.
Please note that for digital content or publishing services, cancellations are only accepted before the commencement of the service or before any digital files have been released to the customer. Once the service has begun or files are delivered, cancellation requests cannot be accommodated.
Refunds for approved cancellations will be processed within five (5) business days after we have received the returned goods in acceptable condition. Refunds will be issued through the original method of payment without any processing fees deducted.
Return Conditions
Returns are accepted only for eligible physical goods purchased within the last five (5) calendar days from the date of delivery. To qualify for a return, the item must be unused, undamaged, complete with all original parts and accessories, and returned in its original packaging so that it remains in resalable condition. A valid proof of purchase, such as an invoice or receipt, must also be provided with the returned item. Products that do not meet these requirements, including items returned after the five-day return period, used or damaged products, products with missing parts, or items without their original packaging, will not be eligible for return or refund.
Digital products, eBooks, and services are non-returnable and non-refundable once access has been provided or the service has been delivered. For Article Processing Charges (APC), a partial refund of 50% of the amount paid may be considered only when the cancellation request is received within two (2) days of payment and before any editorial, peer-review, production, or related processing work has commenced. Once editorial or production work has started, the APC will be non-refundable.
Return & Refund Eligibility Summary
Category | Return/Refund Eligibility | Conditions |
|---|---|---|
Physical Goods | Eligible | Purchase must be within 5 calendar days of delivery |
Unused Physical Goods | Eligible | Must be unused and in original, resalable condition |
Original Packaging | Required | All original packaging, parts, and accessories should be included |
Proof of Purchase | Required | Invoice, receipt, or other valid proof of purchase must be provided |
Items Returned After 5 Days | Not Eligible | Returns requested after the specified period will not be accepted |
Used or Damaged Items | Not Eligible | Items that are used, damaged, or altered are not eligible |
Missing Parts/Accessories | Not Eligible | Products must be returned complete |
Digital Products & eBooks | Not Eligible | Non-returnable once access or delivery has been provided |
Services | Not Eligible | Non-refundable once the service has been delivered or commenced |
APC Cancellation Within 2 Days | Up to 50% Refund | Cancellation must be requested within 2 days of payment and before editorial/production work begins |
APC After Editorial/Production Work Begins | Not Eligible | No refund once processing work has commenced |
Return Process and Shipping
Customers are responsible for the shipping costs and associated risks when returning physical goods to SPJ Publication. Customers are strongly advised to use a reliable, trackable, and insured shipping service to protect the returned items during transit. SPJ Publication will not be responsible for any returned goods that are lost, stolen, or damaged while in transit before they are received by SPJ Publication. All eligible returns should be securely packaged and shipped to the following address:
SPJ Publication – Returns Department
Nalta-1, Chakrabeethi Lane
C/O Partho Majumdar
Durganagar, Dumdum
Kolkata, West Bengal – 700028
India
Upon receipt, the returned item will be inspected to verify compliance with the applicable return conditions. If the return is approved, SPJ Publication will initiate the applicable refund process. Customers should allow a reasonable period for the returned item to be received, inspected, and the refund to be processed. The refund amount and eligibility will be determined in accordance with the Return Conditions and Refund Policy.
Gifts and Promotional Items
If a returned item was purchased as a gift and was shipped directly to the recipient, an eligible refund may be issued as a gift credit or gift certificate equivalent to the approved refund amount. The gift credit may be delivered by email or other appropriate means and may be used toward future purchases from SPJ Publication. If the item was not identified as a gift at the time of purchase, or if the gift was returned to the purchaser, any approved refund will be issued to the original purchaser using the original payment method. Any promotional item, complimentary product, or gift provided as part of an order must be returned together with the main product where the main product is being returned. Failure to return such promotional items may result in a deduction from the refund equivalent to the applicable value of the promotional item.
Non-Returnable and Non-Refundable Items
The following products, services, and circumstances are not eligible for return or refund:
Category | Return/Refund Status |
|---|---|
Digital products, eBooks, and downloadable content | Not eligible once access has been granted or download access has been provided |
Publishing services | Not eligible once work has commenced or completed files have been delivered |
Customised or personalised products | Not eligible where the product was specifically produced according to customer requirements |
Items returned after five (5) calendar days | Not eligible |
Used, damaged, altered, or incomplete products | Not eligible |
Products without original packaging, parts, tags, or accessories | Not eligible |
Article Processing Charges (APC) after editorial/production work has commenced | Not eligible |
Refund Processing Timeline
Once a returned item is received, SPJ Publication will inspect the product to determine whether it satisfies the applicable return conditions. An email notification will be sent confirming receipt of the returned item and, where applicable, informing the customer whether the refund has been approved or rejected.
If a refund is approved, SPJ Publication will process the refund within five (5) business days. The refund will normally be credited to the original payment method used for the purchase. Depending on the customer's bank, card issuer, payment provider, or financial institution, the credited amount may take an additional 5–10 business days to appear in the customer's account.
If the refund does not appear after the applicable processing period, customers should first check their bank or card statement and then contact their bank or payment provider regarding any pending transaction. If the refund remains uncredited after these steps, customers may contact SPJ Publication at return@spjpublication.com with the relevant order details.
Exchanges
SPJ Publication generally provides exchanges only for physical products that are defective or damaged upon arrival. Customers requesting an exchange should contact return@spjpublication.com and provide their order number, a description of the issue, and clear photographs showing the defect or damage. The request will be reviewed and verified before an exchange is approved.
Where the defect or damage is confirmed, SPJ Publication will provide a replacement of the same product at no additional product or replacement shipping cost. If the same product is unavailable, SPJ Publication may offer the customer a full refund or store credit, as applicable. Exchanges are subject to product availability and the applicable return conditions.
Late or Missing Refunds
If an approved refund has not been received within the applicable timeframe, customers should:
Step | Action |
|---|---|
1. Check | Check your bank, card, or payment account. |
2. Contact Bank | Contact your bank or payment provider to check for delays. |
3. Contact SPJ | If still not received, email return@spjpublication.com with your order and refund details. |
4. Assistance | SPJ Publication will review the matter and provide appropriate assistance. |
Shipping Costs for Returns
Unless the return is due to an error by SPJ Publication or a product that was defective or damaged upon arrival, the customer is responsible for the cost of returning the product. Return shipping charges are generally non-refundable. Where a refund is issued for an eligible customer-initiated return, applicable return shipping costs may be deducted from the refundable amount.
For defective, damaged, or incorrectly supplied products attributable to SPJ Publication, the applicable return or replacement shipping costs will be borne by SPJ Publication. Customers are strongly advised to use a trackable shipping service and, where appropriate, shipping insurance. SPJ Publication cannot be held responsible for returned products that are lost or damaged during transit before they are received by SPJ Publication.
Contact and Policy Updates
For questions regarding returns, refunds, exchanges, cancellations, or the interpretation of this policy, customers may contact SPJ Publication using the details below.
Email: return@spjpublication.com
Phone: +91-8062177197
SPJ Publication reserves the right to modify, amend, or update this Returns, Refunds, Exchanges and Cancellation Policy from time to time to reflect changes in applicable laws, regulatory requirements, business practices, or operational procedures. Any revised version will be published on the SPJ Publication website and will indicate its effective date. The version published on the website at the time of the relevant transaction will generally govern that transaction, subject to applicable law.
Important Notes
Important Requirement | Policy |
|---|---|
Return Request Period | Must be initiated within five (5) calendar days from the date of delivery |
Product Condition | Physical products must be unused, undamaged, and in their original condition |
Packaging & Accessories | Original packaging, tags, parts, and accessories should be included |
Digital Products | Non-returnable once access has been granted or download access has been provided |
Services | Non-refundable once the applicable service or publishing work has commenced or been delivered |
Return Shipping | Customer bears the cost unless the return results from SPJ Publication's error or a defective/damaged product |
Refund Processing | Approved refunds are processed within five (5) business days after inspection |
Bank Processing | Additional 5–10 business days may be required for the refund to appear in the customer's account |
APC Cancellation | Up to 50% refund may be considered if cancellation is requested within two (2) days of payment and before editorial or production work begins |
APC After Work Begins | No refund once editorial, peer-review, production, or related work has commenced |
Contact Information
SPJ Publications Pvt. Ltd.
Returns & Refunds Support
Email: return@spjpublication.com
Phone: +91-8010522360
Return Address:
Nalta-1, Chakrabeethi Lane
C/O Partho Majumdar
Durganagar, Dumdum
Kolkata, West Bengal – 700028
India